Network Support & Maintenance

Whether we implemented your network or someone else, you can count on South Anna Technology to provide the quality network support you need to match your business’ requirements. We will even custom configure our network support around your business needs. We provide a wide variety of network support options based on your needs and budget including 24/7 support with rapid turn around times. Our service contracts will provide you with peace of mind you need in the event of a system breakdown.

Our preventative maintenance evaluation program will inspect your current system and recommend maintenance procedures at regular intervals to keep your system running efficiently and to greatly reduce the chance of a component or system failure.

We also provide full network monitoring for day-to-day activities. When your system suffers an outage, we know immediately and are there to correct it ASAP.

Network Support Plans

We offer standard support plans for all our products including business software, networks and custom developed products. These standard support plans can be either on-call, pre-paid blocks of time, a monthly fixed fee or dedicated onsite support. The guaranteed response times vary depending on your needs. We tend to provide immediate support for all of our clients, but if you desire, you can have guaranteed immediate responses to your IT needs when problems arise if that is the level your business requires. The point being, we will customize South Anna Technology support to your needs, not the other way around.

We also provide multiple channels of support to clients. The different offerings include telephone support, remote support, Internet support and onsite support. We use the channels you desire, but we also choose the fastest and most cost effective method depending on the problem you are experiencing.

South Anna Technology takes pride in providing fantastic support in an industry that rarely provides direct support from resellers. Give South Anna Technology a chance to show you how you can benefit from our customer centric focus.

Key Advantages

  • Industry-certified System and Network Engineers available for troubleshooting.
  • A quick response time.
  • Escalation capability to a higher-level Network Engineer if the problem is not initially resolved.
  • Cost-effective solution to meet your business needs.