Microsoft Dynamics CRM Resources

Start working in CRM

Applies to: Microsoft Dynamics CRM Online, Microsoft Dynamics CRM 2013 or 2015 (on-premises)

CRM basics for sales pros and service reps (latest version)

Applies to: Microsoft Dynamics CRM Online 2015 Update 1

CRM basics for sales pros and service reps (earlier…

Applies to: Microsoft Dynamics CRM Online, Microsoft Dynamics CRM 2015 (on-premises)

CRM for Outlook basics

Import contacts into CRM

Applies to: Microsoft Dynamics CRM Online, or Microsoft Dynamics CRM 2013 or 2015 (on-premises)

Introduction to business processes

Applies to: Microsoft Dynamics CRM Online, Microsoft Dynamics CRM 2015

Go mobile with CRM for tablets

Go mobile with CRM for phones – express

CRM basics for sales pros and service reps (latest version)

Applies to: Microsoft Dynamics CRM Online 2015 Update 1

CRM basics for sales pros and service reps (earlier…

Applies to: Microsoft Dynamics CRM Online, Microsoft Dynamics CRM 2015 (on-premises)

CRM for Outlook basics

Import contacts into CRM

Applies to: Microsoft Dynamics CRM Online, or Microsoft Dynamics CRM 2013 or 2015 (on-premises)

Introduction to business processes

Applies to: Microsoft Dynamics CRM Online, Microsoft Dynamics CRM 2015

Create your first CRM marketing campaign

Applies to: Microsoft Dynamics CRM 2013

Increase your impact with Microsoft Dynamics Marketing

Give great customer service with CRM

Applies to: Microsoft Dynamics CRM Online Spring ’14 or CRM 2013 Service Pack 1 or later (on-premises)

Meet your service goals with SLAs and entitlements

CRM basics for sales pros and service reps (latest version)

Applies to: Microsoft Dynamics CRM Online 2015 Update 1

CRM basics for sales pros and service reps (earlier…

Applies to: Microsoft Dynamics CRM Online, Microsoft Dynamics CRM 2015 (on-premises)

Go mobile with CRM for tablets

Go mobile with CRM for phones – express

5 cool things you can do with CRM for tablets

CRM for Outlook basics

Introducing Microsoft Social Engagement

Microsoft Social Engagement for CRM

Set up a social engagement search for your product

Your brand sux

Social is for closers

Create or customize system dashboards

Applies to: Microsoft Dynamics CRM Online, Microsoft Dynamics CRM 2015

Introduction to business processes

Applies to: Microsoft Dynamics CRM Online and Microsoft Dynamics CRM 2015 and earlier versions (on-premises)

Customize a business process

Applies to: Microsoft Dynamics CRM Online, Microsoft Dynamics CRM 2015

Maximize the Value of your Custom Business Applications with Microsoft Dynamics CRM

Published on: April, 2010

Leveraging Microsoft Dynamics CRM and SharePoint for Enhanced Business Impact

Published on: April, 2010

The xRM Advantage for Solution Builders

Published on: April, 2010